Krikey Privacy Policy – Your Data, Protected

1. Introduction

This privacy policy describes how krikey ("we", "us", "our", "the platform") collects, uses, stores, and protects the personal data of users ("you", "your", "player") who access or use the krikey platform at krikey.live. We are committed to protecting your privacy and handling your personal data with transparency, care, and respect.

Krikey operates in compliance with applicable data protection laws. We have designed our data practices to be fair, proportionate, and transparent. This policy applies to all personal data we collect through the krikey website, mobile application, and any related services. It does not apply to third-party websites or services that may be linked from our platform.

We encourage you to read this privacy policy carefully before using krikey. If you do not agree with how we handle your personal data, please do not use the platform. If you have questions about anything in this policy, contact us at [email protected] — we're happy to explain anything in more detail.

2. Data We Collect

Krikey collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. We do not collect data beyond what is genuinely needed. The categories of personal data we collect include:

Data you provide directly:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password (stored in encrypted form)
• Government-issued identity documents (for age and identity verification)
• Payment method details (processed securely through our payment partners)
• Communications you send to our support team

Data collected automatically:

• IP address and device information
• Browser type, operating system, and screen resolution
• Pages visited, time spent on the platform, and navigation patterns
• Game activity, including bets placed, games played, and session duration
• Login timestamps and account activity logs

3. How We Use Your Data

Krikey uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways we use your data include:

• Account management: To create, maintain, and manage your krikey account.
• Identity verification: To verify your age and identity as required by law and our licensing obligations.
• Transaction processing: To process deposits, withdrawals, and bonus payments securely.
• Customer support: To respond to your queries, complaints, and requests.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support with problem gambling.
• Platform improvement: To analyse how players use krikey and improve the platform's features, performance, and user experience.
• Marketing communications: To send you relevant promotions and offers, where you have given your consent to receive them. You can opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory authorities.

Krikey does not use your personal data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used, please contact our support team.

4. Legal Basis for Processing

Krikey processes your personal data on the following legal bases, depending on the purpose of processing:

5. Data Sharing

Krikey does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only where it is necessary to provide our services or comply with legal obligations. The categories of third parties we may share your data with include:

• Payment processors: To process your deposits and withdrawals securely. These partners are PCI-DSS compliant and handle payment data under strict security standards.
• Identity verification providers: To verify your age and identity as required by our licensing obligations. These providers are bound by confidentiality agreements.
• Fraud prevention services: To detect and prevent fraudulent activity on the krikey platform. Data shared for this purpose is used solely for fraud detection.
• Game providers: Game providers whose titles are available on krikey may receive anonymised gameplay data for technical and performance purposes. They do not receive your personal identifying information.
• Regulatory authorities: Krikey may be required to share data with regulatory authorities, law enforcement agencies, or courts where required by law. We will always seek to minimise the data shared in such circumstances.
• IT and hosting providers: Our platform infrastructure is supported by trusted technology partners who process data on our behalf under strict data processing agreements.

6. Data Security

Krikey takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and the krikey platform
• Encrypted storage of sensitive data including passwords and identity documents
• Restricted access controls — only authorised krikey staff can access personal data, and only where necessary for their role
• Continuous security monitoring and intrusion detection systems
• Regular security audits and penetration testing
• Two-factor authentication options for player accounts
• Secure data centres with physical access controls

While krikey takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data, we will notify you and the relevant authorities as required by law, and take immediate steps to contain and remediate the breach.

You also play a role in keeping your data secure. Please use a strong, unique password for your krikey account, do not share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.

7. Data Retention

Krikey retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in compliance with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by our licensing obligations, typically five years after account closure.
• Customer support communications: Retained for three years from the date of the communication.
• Marketing preferences: Retained until you withdraw your consent or close your account.
• Technical logs: Retained for up to 12 months for security and fraud prevention purposes.

When your data is no longer required, krikey will securely delete or anonymise it. If you request deletion of your data before the end of the applicable retention period, we will delete what we legally can and explain why certain data must be retained.

8. Cookies & Tracking Technologies

Krikey uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use krikey so we can improve it.

The types of cookies we use include:

• Essential cookies: Required for the krikey platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on krikey.
• Analytics cookies: Help us understand how players navigate the krikey platform, which pages are most visited, and where improvements can be made. Data collected is anonymised and aggregated.
• Marketing cookies: Used to deliver relevant promotions and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the krikey platform. Krikey does not use cookies to track your activity on other websites.

9. Your Privacy Rights

You have a number of rights in relation to your personal data held by krikey. We take these rights seriously and will respond to all valid requests promptly. Your rights include:

To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request. There is no charge for exercising your rights in most circumstances.

10. Children's Privacy

The krikey platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use krikey or provide any personal data to us.

Krikey uses age verification processes during registration to prevent minors from accessing the platform. If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on krikey, please contact us at [email protected] immediately.

11. International Data Transfers

Krikey may transfer your personal data to countries outside your home jurisdiction in order to provide our services. This may occur when we use service providers — such as cloud hosting or payment processing partners — who operate in other countries.

Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms. We will not transfer your data to a country that does not provide an adequate level of data protection without implementing appropriate safeguards.

If you would like more information about the international transfers we make and the safeguards we have in place, please contact us at [email protected].

12. Changes to This Privacy Policy

Krikey may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and display a prominent notice on the krikey platform.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically. Your continued use of krikey after changes are published constitutes your acceptance of the updated privacy policy. If you do not agree with the changes, please stop using krikey and contact us to close your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how krikey handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week and will respond to all privacy-related queries promptly.